Purpose of the Privacy Policy
CareRight Technologies, LLC, d/b/a Docentt.com (“Docentt”, “we” or “us”) provides a platform and tools to enable clients (“Clients” or "Customers") to handle lead management and response for the senior living industry (“Service” or “Services”).
We are committed to respecting the privacy rights of our Clients, and we created this Privacy Policy to give you notice of how your private information will be used by us in connection with our Service. This Privacy Policy provides information on our policies and procedures regarding the collection, use and disclosure of personal and/or confidential information we receive from (1) Clients (including any third parties that submit information to us on behalf of Clients) and (2) visitors who simply browse our website (“Visitors”).
This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. You are advised to consult this policy regularly for any changes.
1. What Information Do You Collect and How Do You Collect It?
At various times, you could be asked to provide information such as your name, title, company, email address, contact phone number or other information. Information collected is often defined as being either anonymous or personally identifiable:
Anonymous Information
As is true of most applications and web sites, we gather certain information (such as mobile provider, operating system, etc.) automatically and store it in log files. We use this information, which does not identify individual users, to analyze trends, to administer the application, to track users’ movements around the application or web site and to gather demographic information about our user base. We may link this automatically collected data to certain Personally Identifiable Information.
Personally Identifiable Information
If you are a Customer when you register with us via our Website or use our application, we will ask you for personally identifiable information, such as your first and last name, company name, title, email address, billing address, information and password information for your email accounts. You may review and update the personally identifiable information in your profile by logging in and editing such information in your dashboard. If you decide to delete all of your information, we may cancel your account.
In addition, in connection with our Service, you may upload your private data or have third parties upload your private data to our Service. Given the confidential nature of the business information and data which may be uploaded in connection with our Service, we will treat this confidential information in the same manner as we treat personally identifiable information. We may retain an archived copy of your records as required by law or for reasonable business purposes in connection with our provision of Services.
Depending on the services you have chosen to use, some or all of your Personally Identifiable Information may be used by us to provide Services. Personally Identifiable Information may also be provided to intermediaries and third parties who assist us with the Services. Except as otherwise provided in this Privacy Policy, however, we will not rent or sell your Personally Identifiable Information or Google user data to third parties. No third parties will directly collect personally identifiable information through our web site or Service.
We do not honor “Do Not Track” requests through your web browser because the data we collect is necessary to improve security, to generate reporting statistics and to improve the user experience with our Services.
CareRight Technologies, LLC. is the owner of the information collected through the Service, provided however that you remain the owner of all business information and data uploaded to our Service, see "Customer Data" below.
Categories of personal information collected
(a) Information you give us
Account and user profile information. To create or join a Docentt account you or your account owner (e.g. your employer or broker) provide personal details such as your name, email address, phone number, password and similar account details.
Billing information. If you have a paid account with us, we could collect billing details such as credit card information, billing address, transaction history. At this time we do not collect credit card information.
Communications, such as information you provide when you contact our team, respond to surveys, participate in market research activities, participate in telephone conferences with our representatives, receive customer support, participate in a focus group, contest, activity or event, apply for a job, enroll in a program, interact with our social media accounts or otherwise communicate with us.
Customer Data. Customers and users granted access to a Docentt account by a customer routinely submit customer data to us when using the services. For example, prospects imported into Docentt by a Customer or on behalf of a Customer are Customer Data.
Marketing information, such your preferences for receiving marketing communications and details about how you engage with them.
Other information that you choose to provide but is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
(b) Information from third party sources
We may combine personal information we receive from you with personal information we obtain from other sources, such as our customers, partners, data providers, affiliates, business partners, such as joint marketing partners and event co-sponsors and publicly accessible sources such as Internet and social media platforms.
(c) Data collected automatically
Usage Data. When you visit our Web sites or use our Services we will collect usage information such as the website you visited before browsing to the site, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, screen resolution, general location information such as city or town.
Log data. Like most websites and services delivered over the Internet, our servers will automatically collect information when you access or use our Web site or Services and record it in log files. This includes information such as date and time of access, address of the page visited, your computer or mobile device operating system type and version number, browser type and version, IP address, unique identifiers, information about browser configuration and plugins, language preferences.
Device information. We collect information about devices accessing the Services, including type of device, manufacturer and model, what operating system is used, the version of the app you're using, device settings, application IDs, unique device identifiers and crash data.
Cookies, which are text files stored on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently and remembering your preferences, enabling functionality, helping us understand user activity and patterns, facilitating online advertising and measuring the effectiveness of our ads.
No Information Collected from Children
As per our Terms of Service, we do not allow use of our Services and Websites by anyone younger than 18 years old. We will never knowingly collect any personal information about children under the age of 18. If we obtain actual knowledge that we have collected personal information about a child under the age of 18, that information will be immediately removed from any access. Because we do not collect such information, we have no such information to use or to disclose to third parties. We have designed this policy in order to comply with the Children’s Online Privacy Protection Act (“COPPA”) and California Consumer Privacy Act ("CCPA").
2. How Do You Use Personal Information?
General Use. For Clients, we use personal information to provide the Services and contact Clients regarding account activities, new version and product offerings, or other communications relevant to the Services. If you contact us by email or by filling out a registration form, we may keep a record of your contact information and correspondence, and may use your email address, and any information that you provide to us in your message, to respond to you. In addition, we may use the personal information described above to send you information regarding the Service. If you decide at any time that you no longer wish to receive such information or communications from us, you can access your account and remove any personal information, but this may result in the closure of your account. The circumstances under which we may share such information with third parties are described in part (4) below.
Customer Data is used in accordance with Customer’s instructions, including any applicable terms in the Terms of Service and Customer's use of Services functionality, and as required by applicable law. Customers may, for example, use the Services to grant and remove access to a Docentt account, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services. With regards to Customer Data, we act as a Service Provider and do not retain, use or disclose the personal information for a commercial purpose other than providing the Services.
We use your personal information for the following purposes or as otherwise described to you at the time of collection:
(a) Service delivery
(b) Research and development
We may use your personal information for research and development purposes, including to analyze and improve the Service and our business and develop other products and services. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
(c) Marketing
We and our third party advertising partners may collect and use your personal information for marketing and advertising purposes. Google user data is not included in the data shared with third-party partners. See the Additional Limits on Use of Your Google User Data section for more details.
(d) Compliance and protection
(e) Other purposes with your consent
In some cases we will ask for your consent to collect, use or share your personal information for other purposes. For example, we may ask for your consent to post your testimonial or endorsement.
3. How Do You Store My Personal Information?
Storage of Personal Information
We operate or lease secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only specially authorized individuals have access to the information provided by our Clients. All of your Personal Data, stored by Docentt or otherwise, is considered confidential and private. Appropriate industry standard administrative, physical, and technical safeguards will be maintained by Docentt to protect against the loss, misuse and alteration of the information under our control. Notwithstanding such measures, We cannot guarantee that its security measures will prevent its computers from being illegally accessed and the individual information on them stolen or altered. We store your personal information for a period of time that is consistent with our business purposes. If you cancel your account, your Personal Data and other information may be retained in our archive or backup records.
Third Party Hosting, Serving and Storage
WE MAY CONTRACT WITH A VARIETY OF THIRD PARTY SUPPLIERS/PROVIDERS/VENDORS FROM TIME TO TIME, TO PROVIDE FOR OUR HOSTING, SERVING, STORAGE AND TELECOMMUNICATION NEEDS, ETC., INCLUDING WITHOUT LIMITATION STORAGE OF OUR USERS’ PERSONALLY IDENTIFIABLE INFORMATION. WE SHALL NOT BE RESPONSIBLE OR LIABLE, AND HEREBY DISCLAIMS ALL RESPONSIBILITY AND LIABILITY, FOR CULPABLE (INCLUDING WITHOUT LIMITATION NEGLIGENT) ACTS OR OMISSIONS BY ITS THIRD PARTY SUPPLIERS/VENDORS.
4. Do You Share And Disclose Any Personal Information?
Service Providers
We may use third parties to help operate our applications and Services and to deliver products and services, and may share your Personally Identifiable Information with our affiliates, service providers, vendors, suppliers, and other third parties that provide products or services for or through this Service (such as Web Site or database hosting companies, authentication providers, address list hosting companies, email service providers, analytics companies, distribution companies and other similar service providers that use such information on our behalf). Unless otherwise stated, these companies do not have any right to use the Personally Identifiable Information we provide to them beyond what is necessary for them to assist us.
Aggregate Statistics
We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our Service, our applications and send emails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
Complying with Legal Process
We reserve the right to use or disclose your Personally Identifiable Information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with us. We will use and disclose your Personally Identifiable Information if we believe you will harm the property or rights of us, its owners, or those of our other customers. Finally, we will use or disclose your Personally Identifiable Information if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of our other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.
Business Transitions
In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership, your Personally Identifiable Information may be disclosed and will likely be among the assets transferred. You may be notified thereafter via prominent notice on the Docentt web site for 30 days of any such change in ownership or control of your personal information.
5. Do You Allow Foreign Use Of The Service?
To the extent that you are accessing our Service in the United States while domiciled outside of the United States, you acknowledge that the Personally Identifiable Information you are providing Company may be collected and stored in the United States and elsewhere and therefore consent to the transfer of information to and storage of the information outside of your domiciled country and in the United States and elsewhere.
6. Additional Limits on Use of Your Google User Data
The applications’ use and transfer to any other application of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
7. Your California Privacy Rights
California Consumer Privacy Act or "CCPA" gives California residents certain rights and control over their personal information:
To exercise your CCPA rights please contact us at info@docentt.com. We will verify your request using the information associated with your account, including email address and phone number. For security of your data, government identification may be required. We may also need to confirm your California residency.
You can also designate an authorized agent to make a request under the CCPA on your behalf. If you use an authorized agent to submit a request, we will verify both your and your agent’s identities and ask to provide us additional information demonstrating that the agent is acting on your behalf such as a power of attorney.
We do not sell your personal information
Under the CCPA, a business that sells California residents' personal information to others: 1) must give notice to California residents before selling their personal information to others; and 2) must provide the right to opt out of the sale of their personal information.
We do not sell personal information and will not sell it without providing a right to opt out, including personal information of anyone under 16 years old. Thus, these notification and opt-out requirements do not apply to us.
8. If I have Questions Concerning This Privacy Policy?
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@docentt.com